Airbnb Cleaning & Turnover Service Policy

Effective Date: November 7, 2026

Clean you can see. Care you can feel.

On This Page

• Our Commitment to Airbnb Hosts
• 1. Same-Day Turnover Policy
• 2. Pet Cleaning Policy
• 3. Extraordinary Cleaning & Property Recovery
• 4. Emergency Linen Replacement & Off-Site Laundry
• 5. Late Checkout & Property Access Delays
• 6. Cancellation & Rescheduling Policy
• 7. Guest Supplies & Restocking
• 8. Outdoor Amenities & Property Maintenance
• 9. Hot Tub & Spa Maintenance
• 10. Weather, Safety & Unexpected Conditions
• 11. Communication & Management Authorization
• 12. Policy Effective Date & Acknowledgment
• Client Acknowledgment

Our Commitment to Airbnb Hosts

At Sunshine Clean & Care, we understand how important reliable turnovers are to the success of your short-term rental property. We recognize that maximizing booking opportunities is essential to your business, and we are committed to helping you provide an exceptional guest experience.

However, changes in Airbnb’s guest cleaning expectations, increasing turnover demands, and unexpected property conditions have made it necessary to update our service policies.

These changes have not been made lightly. Our goal is to maintain the detailed cleaning standards our company is known for while providing fair compensation for our cleaning professionals and dependable service for our hosts.

The following policies will take effect on November 7, 2026.

1. Same-Day Turnover Policy

Same-day turnovers require additional scheduling coordination and place significant time constraints on our cleaning teams.

To continue offering this service without compromising quality, same-day turnovers will incur an additional premium based on the property’s square footage.

Same-Day Turnover Premiums

These premiums are added to the property’s standard turnover rate.

Whenever possible, Sunshine Clean & Care will assign a second cleaner to assist with same-day turnovers. However, additional staffing is subject to availability and is not guaranteed.

Same-day premiums apply regardless of whether a second cleaner is assigned. The premium covers expedited scheduling, the limited cleaning window, and additional operational demands.

While every effort will be made to prepare the property before guest check-in, completion by a specific time cannot be guaranteed when unexpected conditions, late departures, or extraordinary cleaning requirements interfere with the scheduled service.

Sunshine Clean & Care reserves the right to decline same-day turnovers when adequate staffing or cleaning time is unavailable.

2. Pet Cleaning Policy

Properties that accommodate pets may require additional cleaning to remove pet hair, dander, odors, and other pet-related residue.

Pet cleaning surcharges apply only when pets have been present during a reservation, not simply because the property is pet-friendly.

Pet Cleaning Surcharges

These charges cover the additional cleaning associated with normal pet occupancy.

Excessive pet waste, damage, significant staining, or conditions requiring extraordinary cleaning may result in additional labor charges.

3. Extraordinary Cleaning & Property Recovery

Standard turnover rates are based on normal guest use and the property’s agreed cleaning checklist.

When guests leave a property in an excessively dirty, damaged, or unusual condition, additional cleaning and documentation may be necessary.

Additional Labor Rates

• $50 per cleaner, per hour.
• Billed in 15-minute increments.
• Minimum additional charge of $25.
• Charges are based on actual additional labor performed.

Examples of Billable Services

• Excessive trash or debris removal.
• Cleaning unusual spills, stains, or heavily soiled surfaces.
• Safely removing broken items or debris.
• Cleaning walls, ceilings, area rugs, picture frames, or other surfaces outside the agreed checklist.
• Taking additional photographs of property damage or unusual conditions.
• Preparing detailed damage documentation and reports.
• Additional communication and coordination necessary to address unexpected property conditions.

Routine before-and-after cleaning photographs and normal service communications remain included in standard turnover pricing.

Reporting and Authorization

Cleaners must immediately report significant damage or unusual conditions to Sunshine Clean & Care management.

The owner will evaluate the situation, communicate with the host or property manager, and determine whether additional work should proceed.

Whenever practical, estimated charges and potential delays will be communicated before substantial additional work begins.

Extraordinary cleaning charges are separate from standard turnover rates, same-day premiums, and pet cleaning surcharges.

Property repairs, replacement costs, and specialized hazardous-material cleanup are not included.

4. Emergency Linen Replacement & Off-Site Laundry

To help accommodate same-day turnovers, Sunshine Clean & Care maintains a limited inventory of backup linens, towels, and essential guest supplies.

When unexpected cleaning conditions reduce the time available for on-site laundry, emergency replacement linens may be used.

This service may include:

• Providing clean replacement sheets and towels, subject to availability.
• Transporting the property’s used linens and towels off-site.
• Laundering and preparing the original linens for return.
• Returning the property’s linens and towels during the next scheduled turnover.
• Collecting company-owned replacement linens and towels.
• Providing limited emergency toilet paper and hand soap when necessary.

Authorization Procedure

Cleaners are not permitted to independently authorize emergency linen exchanges.

When this service may be necessary, the assigned cleaner must contact the owner of Sunshine Clean & Care.

The owner will evaluate the circumstances, communicate the proposed solution to the host or property manager, and make the final decision regarding whether the exchange will take place.

Pricing

Authorized emergency linen replacement and off-site laundering are included in the same-day turnover premium at no additional charge.

This service is intended for occasional, unexpected circumstances and is not a replacement for regular on-site laundry or the host’s normal inventory.

All company-owned linens and towels remain the property of Sunshine Clean & Care.

5. Late Checkout & Property Access Delays

Timely access to rental properties is essential to maintaining reliable cleaning schedules.

Same-Day Turnovers

For same-day turnovers, our cleaning teams are scheduled to arrive at 10:00 AM unless another time has been agreed upon.

A complimentary 15-minute grace period is provided for unexpected guest departure delays.

When the property remains occupied or inaccessible beyond the grace period, waiting fees apply.

Waiting Time Fees

Fees are calculated based on total actual waiting time once the 15-minute grace period has been exceeded.

Non-Same-Day Turnovers

For cleanings with flexible arrival windows, waiting fees apply only when our cleaners arrive within the agreed scheduling window and are unable to access the property.

Additional Conditions

• Waiting fees apply to late guest departures, incorrect access codes, locked properties, and other access issues outside our control.
• Cleaners must report access delays to management.
• The owner will communicate significant delays to the host or property manager.
• If access is delayed more than 30 minutes, Sunshine Clean & Care may reschedule or cancel the service based on availability.
• Waiting fees are separate from standard turnover charges and other applicable fees.
• Fees may be waived at management’s discretion.

6. Cancellation & Rescheduling Policy

We understand that Airbnb reservations can change unexpectedly. However, once a cleaning is scheduled, Sunshine Clean & Care reserves time and staffing specifically for that property.

Last-minute cancellations and date changes can result in lost income and prevent us from accepting other cleaning opportunities.

Cancellation & Rescheduling Fees

These fees apply to both cancellations and requests to reschedule an existing cleaning appointment.

Fees are calculated using the scheduled cleaning rate, including any confirmed same-day premium, but excluding conditional pet cleaning and extraordinary cleaning charges.

For purposes of this policy, same-day and arrival-related cancellation fees take precedence over the general notice-based tiers.

All cancellation and rescheduling requests must be communicated directly to Sunshine Clean & Care.

Fees may be waived at management’s discretion for emergencies or exceptional circumstances.

7. Guest Supplies & Restocking

Airbnb hosts and property managers are responsible for purchasing and maintaining adequate guest supplies.

These generally include:

• Toilet paper and paper towels.
• Hand soap and guest toiletries.
• Trash bags.
• Dish soap and dishwasher detergent.
• Laundry detergent.
• Other property-specific consumable supplies.

During scheduled turnovers, our cleaning team will replenish supplies using the inventory provided by the host, according to the property’s agreed cleaning checklist.

When supplies are running low or unavailable, the host or property manager will be notified.

For same-day turnovers, limited emergency toilet paper and hand soap may be provided from company inventory when authorized by management, at no additional charge.

Emergency supplies are intended as occasional backups and do not replace the host’s responsibility to maintain adequate inventory.

8. Outdoor Amenities & Property Maintenance

Outdoor guest areas contribute significantly to the overall guest experience.

Sunshine Clean & Care includes basic outdoor tidying for designated, accessible guest areas as part of standard turnover services.

Basic Outdoor Tidying: Included

• Picking up small amounts of loose trash and debris.
• Straightening outdoor furniture and cushions.
• Wiping outdoor tables and commonly used surfaces.
• Light sweeping or leaf blowing when equipment is available.
• Emptying designated outdoor trash receptacles.

Basic tidying does not include extensive cleaning, landscaping, or specialized maintenance.

Additional Outdoor Cleaning Services

The following services are billed separately unless specifically included in the property’s agreed cleaning rate:

• Hot tub and spa maintenance.
• Detailed outdoor kitchen cleaning.
• Interior grill cleaning and grease removal.
• Extensive patio or pool deck cleaning.
• Excessive backyard trash or debris removal.
• Pet waste removal.
• Pressure washing and specialized outdoor cleaning.

Suggested Starting Rates

Final pricing may vary based on the size, condition, and requirements of the property. Quoted flat-rate services will not also incur extraordinary cleaning labor charges for the same work unless additional work is separately authorized.

9. Hot Tub & Spa Maintenance

For safety and quality control, specialized hot tub maintenance is performed exclusively by the owner of Sunshine Clean & Care LLC.

Regular cleaning personnel are not authorized to:

• Test or adjust spa water chemistry.
• Add or handle hot tub chemicals.
• Drain or refill hot tubs.
• Clean or replace spa filters.
• Perform specialized spa maintenance or repairs.

Regular cleaners may perform basic exterior wiping, cover cleaning, and surrounding-area tidying when included in the property’s service agreement.

Hot Tub Maintenance Pricing

• Minimum maintenance visit: $50.
• Additional cleaning, draining, refilling, or extensive maintenance: Quoted separately.
• Routine chemicals and maintenance supplies are to be provided by the host unless otherwise agreed.
• Replacement parts and specialty supplies may incur additional charges with prior authorization.

The minimum maintenance charge applies per scheduled visit and is separate from standard turnover rates and same-day premiums.

Hot tub maintenance must be scheduled and authorized in advance and is subject to owner availability.

Cloudy water, unusual odors, excessive debris, or suspected contamination must be reported to management.

Hot tub maintenance does not include mechanical repairs or an unconditional guarantee of water safety. The host remains responsible for ensuring the hot tub is properly maintained and suitable for guest use.

10. Weather, Safety & Unexpected Conditions

The safety of our cleaning professionals and the quality of our services are priorities.

Sunshine Clean & Care reserves the right to postpone, modify, or decline services when unsafe conditions exist, including:

• Lightning or severe weather affecting outdoor work.
• Hazardous debris or unsafe surfaces.
• Suspected biological or chemical hazards.
• Unsafe equipment or property conditions.
• Conditions requiring specialized restoration or maintenance.

Unexpected cleaning conditions may require additional labor, adjusted completion times, or services outside the original agreement.

All additional work must be approved by Sunshine Clean & Care management.

11. Communication & Management Authorization

To maintain consistency and accountability, decisions involving additional charges, emergency linen exchanges, extraordinary cleaning, and specialized services are handled through Sunshine Clean & Care management.

Cleaners must report unusual conditions promptly and may not independently authorize additional billable services.

The owner will evaluate the circumstances, communicate with the host or property manager as appropriate, and determine the best course of action.

12. Policy Effective Date & Acknowledgment

This updated Airbnb Cleaning & Turnover Policy becomes effective November 7, 2026.

These policies apply to Airbnb and short-term rental cleaning services performed on or after that date, subject to the terms accepted by each client.

Sunshine Clean & Care will provide existing clients with 14 days’ advance notice of these changes.

Clients are requested to review and acknowledge the updated policy before its effective date.

Any authorization to charge cancellation fees, waiting fees, or additional service fees to a payment method on file must be covered by the client’s agreed payment authorization.

We appreciate your understanding and continued partnership.

Our goal is to support your rental business while maintaining the exceptional cleaning standards and dependable service you expect from Sunshine Clean & Care.

Sunshine Clean & Care LLC
727-207-2119
www.sunshinecleancarefl.com

Clean you can see. Care you can feel.

Client Acknowledgment

I acknowledge that I have received and reviewed the Sunshine Clean & Care LLC Airbnb Cleaning & Turnover Service Policy, effective November 7, 2026.

The printable form has spaces for the host or property manager, the property address, a signature and the date.

See also our Airbnb turnover cleaning service, our general client policies and our Terms & Conditions. Questions? Call 727-207-2119.