Terms & Conditions

Last updated: September 4, 2026

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These Terms & Conditions apply to all cleaning services provided by Sunshine Clean & Care LLC ("Company"). By accepting an estimate, paying a deposit, scheduling service, or allowing services to begin, the client ("Client") acknowledges and agrees to these Terms & Conditions.

1. Estimates & Scope of Work

All estimates are based on information provided by the Client, including property size, photographs, videos, requested services, and the reported condition of the property.

Quoted prices assume a standard and reasonable level of dirt and buildup for the service selected.

If the actual condition requires substantially more time or labor due to excessive buildup, grease, pet hair, clutter, construction dust, neglected surfaces, undisclosed conditions, or additional requested work, Sunshine Clean & Care LLC may adjust the price or scope of service.

Whenever reasonably possible, Client approval will be obtained before performing work that results in additional charges.

Services not specifically included in the accepted estimate or service checklist are considered additional services and may result in additional charges.

2. Deposits & Scheduling

Certain appointments may require a deposit to reserve the scheduled date and time.

Appointments requiring a deposit are not considered confirmed until the required deposit has been received.

Deposits will be applied toward the final balance unless otherwise stated in writing.

3. Payment

Payment is due according to the terms stated on the Client's estimate or invoice.

When a Client has authorized a payment method to be kept on file, the Client authorizes Sunshine Clean & Care LLC to charge any undisputed outstanding balance remaining unpaid 48 hours after completion of service, consistent with the payment authorization provided.

Additional services requested and approved during the appointment may be added to the final invoice.

Returned payments, chargebacks, or unpaid balances may result in suspension or termination of future services.

4. Cancellation & Rescheduling

Clients must provide at least 48 hours' notice when canceling or rescheduling an appointment.

Late cancellations, same-day cancellations, or appointments where our cleaners arrive but cannot access the property may be subject to a cancellation fee up to the scheduled service amount.

Sunshine Clean & Care LLC may waive cancellation fees for genuine emergencies at its discretion.

5. Property Access

The Client is responsible for providing safe and timely access to the property, including necessary keys, door codes, gate codes, parking instructions, or community access information.

Time spent waiting for access may reduce the amount of cleaning that can reasonably be completed.

If access cannot be obtained, the appointment may be considered a same-day cancellation.

6. Satisfaction Guarantee

Sunshine Clean & Care LLC stands behind the quality of our work.

Any concern regarding an area included in the scheduled service must be reported within 24 hours of service completion. Photographs may be requested.

When a legitimate cleaning concern is identified, Sunshine Clean & Care LLC must be given a reasonable opportunity to inspect and/or re-clean the affected area before a refund or credit will be considered.

Our satisfaction guarantee is primarily a re-clean guarantee and not an automatic refund guarantee.

7. Damage & Breakage

Our cleaners are expected to exercise reasonable care while working inside a Client's property.

Any suspected damage or breakage must be reported promptly, preferably within 24 hours of service, and photographs should be provided when possible.

Sunshine Clean & Care LLC must be given a reasonable opportunity to inspect and document the item before repairs, replacement, disposal, or other corrective action is taken.

The Company is not responsible for ordinary wear and tear, deterioration, manufacturer defects, improperly installed items, loose fixtures, unstable furniture, previously damaged items, or damage resulting from conditions that existed before our service.

8. Valuables & Personal Property

Clients are responsible for securing cash, jewelry, medications, firearms, important documents, collectibles, sentimental items, and other valuable or irreplaceable belongings before service.

Cleaners will not open drawers, purses, jewelry boxes, personal containers, or private storage areas unless cleaning inside that area is specifically included in the agreed service.

Items moved as necessary to clean a surface will be returned to their original location whenever reasonably possible.

9. Pets

Clients are responsible for securing animals that are aggressive, territorial, likely to escape, or likely to interfere with safe cleaning.

Sunshine Clean & Care LLC may refuse to enter or discontinue cleaning an area when an animal presents a safety concern.

The Company is not responsible for an animal escaping when the Client has failed to properly secure the animal.

Cleaning excessive animal waste, urine, feces, vomit, litter boxes, blood, or other biological material is not included unless specifically agreed upon in advance.

10. Client-Supplied Products & Delicate Surfaces

Sunshine Clean & Care LLC supplies its standard cleaning products and equipment and maintains a no-bleach policy for standard services.

Clients must disclose special manufacturer cleaning requirements for delicate, specialty, refinished, unsealed, antique, or otherwise sensitive surfaces.

The Company reserves the right to decline the use of any Client-supplied product or cleaning method that we reasonably believe could be unsafe or cause damage.

11. Heavy Items & Inaccessible Areas

Cleaners are not required to lift or move heavy furniture, appliances, or other objects that could reasonably create a risk of injury or property damage.

Areas that cannot safely be reached or accessed may be excluded from service.

Cleaners are not required to climb or use equipment beyond what the Company considers reasonably safe for the scheduled service.

12. Unsafe or Unsanitary Conditions

Sunshine Clean & Care LLC reserves the right to refuse, suspend, or discontinue service when conditions pose a reasonable health or safety risk.

Examples may include aggressive animals, threatening behavior, unsecured weapons, exposed needles, hazardous chemicals, significant mold, pest infestations, human or animal waste, structural hazards, illegal activity, extreme indoor temperatures, or lack of necessary utilities.

If work cannot be completed because of an undisclosed unsafe condition, amounts already paid may be applied toward time, labor, travel, or other costs already incurred, to the extent permitted by law.

13. Post-Construction Cleaning

Construction dust can remain airborne, circulate through HVAC systems, and settle again after cleaning.

Sunshine Clean & Care LLC does not guarantee that a property will remain completely dust-free following a post-construction or mid-construction cleaning.

Additional cleaning resulting from continued construction, contractor activity, HVAC circulation, or dust resettlement is considered a separate service unless otherwise agreed in writing.

14. Short-Term Rental Turnovers

Short-term rental and Airbnb turnover services include only the tasks specified in the property's agreed service checklist.

Laundry, excessive dishes, excessive trash, guest damage, restocking, grills, pools, hot tubs, saunas, cold plunges, patios, outdoor kitchens, and other specialty tasks are included only when specifically agreed upon.

Conditions substantially beyond a normal turnover may result in additional charges.

15. Recurring Services

Recurring pricing is based partly on the agreed cleaning frequency.

When appointments are skipped, canceled, or significantly delayed, additional buildup may require additional time and/or an adjusted service price.

Sunshine Clean & Care LLC does not guarantee that the same cleaner or cleaning team will perform every recurring appointment.

16. Service Documentation & Photography

Sunshine Clean & Care LLC may take photographs or videos before, during, or after service for quality control, condition documentation, damage documentation, training, or verification of completed work.

Images containing identifiable personal or sensitive information will not be intentionally used for public marketing without appropriate permission.

17. Client Conduct

Clients and other occupants must maintain a safe and respectful environment for our cleaning professionals.

Harassment, threats, intimidation, discriminatory conduct, sexual comments or behavior, aggressive conduct, or other inappropriate behavior toward our cleaners will not be tolerated and may result in immediate termination of service.

18. Add-On Services

Services outside the accepted estimate or cleaning checklist may require additional charges.

Examples may include interior windows, interior ovens, patios, garages, wet washing of baseboards, dishes, laundry, extensive wall cleaning, organization, excessive pet-hair removal, and other specialty cleaning.

Add-on availability depends on the amount of time scheduled and may require a separate appointment.

Where an item on this list is already part of the checklist for the service you booked, it is included at no extra charge. A deep clean, for example, includes the inside of the oven. See our pricing page for what each service covers.

19. Delays & Circumstances Beyond Our Control

Arrival and completion times are estimates and may be affected by traffic, weather, previous appointments, emergencies, illness, equipment problems, or other circumstances outside the Company's reasonable control.

Severe weather, hurricanes, flooding, unsafe driving conditions, emergencies, or other extraordinary circumstances may require an appointment to be rescheduled.

20. Right to Refuse or Terminate Service

Sunshine Clean & Care LLC reserves the right to refuse or discontinue service when the Company reasonably determines that a request or working condition is unsafe, outside the agreed scope, outside our capabilities, or inconsistent with Company policies.

Recurring service may also be discontinued for repeated nonpayment, late cancellations, inappropriate behavior, unsafe conditions, or repeated violations of these Terms.

21. Entire Service Agreement

The accepted estimate, applicable service checklist, these Terms & Conditions, and any additional written agreement between Sunshine Clean & Care LLC and the Client collectively establish the terms of the scheduled service.

Terms specifically stated in an individual written estimate or service agreement may supplement these Terms & Conditions.

22. Acceptance

By accepting an estimate, paying a required deposit, scheduling service, or permitting Sunshine Clean & Care LLC to begin work, the Client confirms that they have reviewed and accepted these Terms & Conditions.

See also our Client Policies & Service Guidelines and our Privacy Policy.

Sunshine Clean & Care LLC

Clean you can feel. Care you can trust.

Phone: 727-207-2119